Self-Exclusion
You and we both agree to the exclusive jurisdiction of the courts of England and Wales. If you are a business user, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. Your agreement to your obligations under these Terms is your consideration for GAMSTOP. Please note that neither GAMSTOP nor our site are intended for business users (including other professional users). This means that nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation. We do not exclude or non gamstop casino limit in any way our liability to you where it would be unlawful to do so.
CONTACT DETAILS
If you’re looking to self exclude, we can help you make a commitment to stay away. The terms and conditions of the service are available to download here. By identifying the betting shops someone uses or might realistically try to use we can tailor self-exclusions to specific needs. The service is customised to users’ needs and habits.
You understand and agree that the operation of GAMSTOP and your self-exclusion may not be as effective in circumstances where you provide, or we otherwise receive inaccurate, incomplete or out-of-date information. You understand and agree that although we take care to activate self-exclusions as soon as possible, and generally do so within 24 hours, we cannot guarantee that your self- exclusion will take effect within this timeframe. You understand and agree once you have completed your registration, we will activate your self-exclusion.
You can read our guides on protecting people on social media. We have also created guidance to help you limit the amount of gambling related content you see on social media. In addition to self-exclusion, you should also seek support. It is for those who wish to be supported to stop gambling.
We may terminate your GAMSTOP account (or any part thereof), your access to our site or your use of GAMSTOP without notice if you breach these Terms or if we believe in our reasonable discretion that your use of our site or GAMSTOP is unsuitable in any way. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You may print off one copy, and may download extracts, of any page(s) from our site which you are authorised to access, provided that such prints and downloads are for your personal and non-commercial use only. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. You are responsible for making all arrangements necessary to access our site and use GAMSTOP (including in relation to your GAMSTOP account), such as ensuring you have adequate internet connectivity.
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Responsibility for sticking with this lies with you, but you can expect the gambling operator to do all they reasonably can to prevent you from gambling. Gamstop Online is especially powerful when it’s combined with other services. Your exclusion stays in place after the end of the period you’ve chosen unless you choose to remove it by contacting us. You can choose how long to exclude yourself from gambling, from 6 months up to 5 years. We respond to let them know you’re on the register and they block you from their services
- Your access to our site may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new facilities or services.
- If you select the TransUnion process, you understand and agree that you must answer a series of questions about your identity.
- We may make reasonable changes to these Terms from time to time, where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion.
- The full details can be found within the LCCP.
“We welcome the fact that GAMSTOP have got to this stage in their development and encourage them to continue to improve their offer, particularly in relation to preventing those who have self-excluded being targeted by direct marketing. If you’ve been affected by gambling addiction, help and support is available via the BBC Action Line. However, shadow culture secretary Tom Watson said the investigation demonstrated the two schemes “aren’t fit for purpose”. However, the trade association added that it was encouraged by the results of a survey of genuine participants of the scheme.
It does not form part of the Gambling Commissions regulatory functions and there is no statutory mechanism for us to compel providers to submit this data. This information which is provided by self-exclusion providers on a voluntary basis. Firstly, for context, self-exclusion is a tool used by those who have recognised that their gambling is harmful to them. Specifically, we reserve the right to terminate your GAMSTOP account, your access to our site or your use of GAMSTOP without notice if you fail to keep your Registration Information up to date.
This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. If you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period, immediately after the expiry of your current five-year Minimum Exclusion Period, a new five-year Minimum Exclusion Period will automatically begin. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time. If you register for GAMSTOP and later decide that you do not agree to these Terms, you will still remain bound by them. If you do not agree to these Terms, you must not use our site or register for GAMSTOP.
You understand that if you have withdrawable funds remaining in your gambling accounts once your self-exclusion has been activated, it is the responsibility of the Gambling Operator and not GAMSTOP to return these funds to you. You understand and agree that GAMSTOP will not be responsible for identifying any errors in your Registration Information or any other errors on your part on your part when accessing GAMSTOP. You understand and agree that we are not responsible for implementation of your self-exclusion on Gambling Operators’ systems. In these cases, you agree to provide official ID documents to the GAMSTOP Contact Centre before you can complete the registration process. Although you can access certain parts of our site without having to register, to be able to use GAMSTOP to self-exclude, you will need to register for your self-exclusion.
When you register with Gamstop Online you’ll be blocked from accessing gambling websites and apps licensed in Great Britain. If you want to complain about a gambling business or need further help please contact us. We are unable to provide refunds for any money you have spent gambling. It is the responsibility of the gambling business to put procedures in place to prevent this from happening. It is your responsibility to stick to your self-exclusion agreement.
However, they also are a tech provider for Bacta and SENSE. As such the table shows the latest complete set of data held by the Commission. And then the same information for Bacta – Bacta.org.uk, and also the same info for Sense – senseselfexclusion.com and then finally The Bingo-association.
If you have not selected the auto-renewal option, on expiry of your Minimum Exclusion Period, you may, via your GAMSTOP account or the GAMSTOP Contact Centre, extend your self-exclusion for a further Minimum Exclusion Period of six months, one year or five years. We may make reasonable updates to our Privacy Policy and Cookie Policy from time to time where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion. Our Privacy Policy describes in more detail how we process and how long we hold your personal data for the purposes of GAMSTOP and your self-exclusion. You agree to immediately notify us of any unauthorised use of your account or any other breach of security.
The Senet Group, which uses funding from bookmakers to run the scheme, said “the results of this investigation are disappointing” but insisted MOSES is an “important first step for people who genuinely want to reduce their gambling”. The operators of the scheme, the Senet Group, said lessons would be learned. The Gambling Commission, which regulates the industry, has said it will soon announce the results of a consultation on using ID verification, which would prevent customers gambling using incorrect details on online gambling sites. However, by changing a few small details – including misspelling a surname – BBC Radio 5 live Investigates discovered it was still very easy to open a new account and continue gambling, even while banned. Our service allows people to self-exclude from multiple betting shops with just one phone call. Once you’ve registered, you cannot cancel your registration during the exclusion period.
You understand that the details of how this will be done will depend on the Gambling Operator in question, and that the return of such funds is not our responsibility. You understand that whether and how quickly your self-exclusion takes effect on Gambling Operators’ websites and apps will depend on the effective operation of Gambling Operators’ systems. Further information on how we use your personal data for verification purposes is set out in our Privacy Policy. We may choose to use different third-party verification providers in the future. Once you have provided us with the above Registration Information and verified your email address, we will need to verify your identity. You will be given the chance to review the information you have provided before you start the identity verification process.